Privacy Policy

Overview

kerahaus is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase. We believe that transparency is the foundation of trust, and we take every measure to ensure your data is handled with care and respect.

Information We Collect

• Account & Order Data: Name, email, shipping address, billing address, and order history. This information is necessary to process your orders and provide a seamless shopping experience.
• Payment Data: Processed by our PCI-DSS-compliant payment processor. We do not store full card numbers, CVV codes, or any sensitive financial details on our servers.
• Usage Data: IP address, browser type, operating system, and pages visited — collected via cookies and analytics tools to help us improve our website and tailor content to your preferences.
• Communications: Messages you send via email, contact forms, or live chat. We retain these only to respond to your inquiries and improve our customer service.

How We Use Your Information

We use your information to process orders, respond to inquiries, send transactional emails (order confirmations, shipping updates, and policy changes), and improve our services. We send marketing emails only if you have explicitly opted in — you may unsubscribe at any time through the link in each email or by contacting us. Your data is never used for purposes beyond what is described in this policy without obtaining your prior consent.

Sharing of Information

We do not sell, rent, or trade your personal information. We share data only with service providers necessary to operate our business: payment processors, shipping carriers, fraud prevention services, and analytics providers. These partners are contractually bound to protect your data and use it only for the specific services they provide. Where possible, we share anonymized or aggregated data to minimize privacy risks.

Your Rights

• GDPR (EU/EEA residents): You have the right to access, rectify, erase, restrict processing, and request data portability of your personal information. We will respond to your request within 30 days.
• CCPA (California residents): You have the right to know what personal data we collect, the right to request deletion of your data, and the right to opt out of the sale of your personal information — please note that kerahaus does not sell personal data.

To exercise any of these rights, please contact us at our support email (privacy@kerahaus.com) with a clear description of your request. We will verify your identity and respond within the legally required timeframe.

Cookies

We use essential cookies for site operation (e.g., cart functionality, session management) and analytics cookies to understand how visitors interact with our website. You may control non-essential cookies through your browser settings or via our cookie consent banner. Disabling certain cookies may affect site performance and your user experience.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated via email or a prominent notice on our website. Continued use of our services after changes take effect constitutes your acceptance of the updated policy. We encourage you to review this page periodically.